Pre-Order Terms and Conditions

Pre-Order Terms and Conditions:

By consenting to the terms and conditions you hereby understand that the items you are ordering are made to order items that are manufactured specifically for your order. These items take time to create, and are typically completed between 4-6 weeks after the pre-order period has ended. Once your order is placed, we do not allow alterations to your order, nor do we permit refunds to be given in the event that these terms were overlooked and blindly agreed to. If you receive a made to order item from us that is incorrect you may contact our support team with your order number in the subject line and they will be happy to assist you in an exchange for the correct items originally ordered, if extras are available, or a refund in the event the correct item is unavailable. If you have any concerns about the whereabouts of your unfulfilled items on your order, then feel free to contact us via email: help@kaigai-imports.com. We do not allow refunds due to impatience or in the event of unforeseen circumstances, e.g.,  “I’ve moved on from v-tubers,” “I didn’t know they’d take four weeks to create,” “I need the money to pay bills,” “my mom won’t let me watch v-tubers anymore,” and so on. Please DO NOT PRE-ORDER MADE TO ORDER ITEMS IF YOU DO NOT AGREE TO THESE TERMS.